FAQ / FREQUENTLY ASKED QUESTIONS - we answer, just click on the question

Question Kat.1

By bank transfer, Twint, AMEX or PayPal. We are currently working on a new payment method with a provider, so that soon it will also be possible to pay by KK or other means. For legal reasons, PP is no longer possible for articles that have to be manufactured, and can therefore no longer be selected. 

If you click on the world logo / language setting above, you can also change the currency to euros. The homepage makes the conversion automatically according to the current daily exchange rate. 

Each order to a neighboring country has a calculated shipping fee, depending on the quantity of the item. We try to pass this duty-free on to the customers. Deutsche Post / Hermes, including shipping and customs clearance, is around €11.70 for small items.

Question Kat.2

You can choose later in the shopping cart whether you would like to have the shipping by Priority or Economy. Choose Priority, Pay by Twint or PayPal and we'll process it the same day. (For orders before 4 p.m.). If you need the items more urgently, please email us in advance. This way we can see what's in stock and, if given, deliver it to you on the same day. This is not possible for custom-made products, as the items are made. 

On the day the goods are dispatched, you will automatically receive a shipping confirmation including a tracking number. Just take a look at your customer account to track the status of your order. We ship worldwide and in principle via insured DHL or UPS shipping including proof of shipment tracking.
In general, we always try to adhere to the time specified in the product.
Ready for dispatch: approx. 1-4 days means: your order is in stock and will be dispatched within the specified time.
Ready for dispatch: approx. 5-12 days means: This product will be manufactured/assembled for you and handed over to shipping within approx. 5-12 working days after receipt of the order - depending on the workload.
Ready for dispatch: approx. 10-20 days means: The item is ordered by the manufacturer and made for you in your desired order. 
Ready for dispatch: approx. 10-30 days means: This product is not available in stock and will be specially assembled for you, the scope of delivery includes a missing part which is unfortunately currently available without an exact delivery date. As a rule, this delivery is handed over to dispatch after approx. 10-30 working days after receipt of the order - depending on the workload.

If an order has not yet been shipped and you need a delivery very urgently, you are welcome to contact us in writing to inform us of the delivery date together with your order data. We will then check as soon as possible how we can further speed up the delivery. Please use our for this Contact form.

In order to keep the prices as low as possible, we have decided to go online and offer shipping. If we have the items in stock and they are not custom-made, you can also pick up the items directly from us in CH-8222 Beringen. Please contact us in advance to arrange an appointment.

We have found a manufacturer who puts together the floor mats specifically to meet your needs and then sends them out. All floor mats are handmade in Germany, so the processing time is usually between 20-25 working days. Then, after checking, we will send the floor mats directly to you by post.

You can find the emblem in black for the front and rear in the category AUDI A3/AUDI A3 8V from 2013. With the rings, it's always better to measure the width of your rings and then select your rings in our shop. There may be differences depending on the model. With many spare parts, it is imperative that you check the compatibility of the spare part with your vehicle before purchasing. You can recognize this by the vehicle-specific PR numbers. A PR number is a 3-digit code, such as "8GU" or "QG1". This code indicates the exact trim level of your (vehicle).

Question Kat.3

You are welcome to use the contact form to send us a message with your wishes and the chassis number. We will be happy to help you further!

You can mark the position of the chrome lettering with masking tape & a felt pen (see example image). This gives you exactly the same position for the new lettering. For vehicles without a factory emblem, the position must be determined yourself. Heat the "old" lettering with a standard hair dryer. This softens the adhesive strip on the emblem and allows it to be removed. If there are glue residues, we use our article st_max006600, he always helps.

With many spare parts, it is imperative that you check the compatibility of the spare part with your vehicle before purchasing. You can recognize this by the vehicle-specific PR numbers. A PR number is a 3-digit code, such as "8GU" or "QG1". This code indicates the exact trim level of your (vehicle) - such as a specific braking system. You can find the PR numbers for your vehicle on a white sticker stuck in the service booklet or in the trunk of your vehicle. The exact adhesive point on the boot floor depends on the model. The sticker contains the most important PR numbers of your vehicle. If you find a reference to a specific PR number in an item description, please check whether this exact PR number can also be found on the sticker. Only in this case can you use the selected spare part for your vehicle. Otherwise the part will NOT be compatible with your vehicle.

We currently have no telephone support. That's because we have a pure online shop and we want to remain inexpensive. Therefore, we have currently saved one employee for pure support processing. Send us your questions using the contact form or email. We try to process these as quickly as possible.


We always recommend washing your vehicle by hand. When visiting a car wash, please always ensure that you choose a car wash with soft brushes in order to protect the paintwork/the emblem. Liability on our part due to improper washing or cleaning with solvents or aggressive cleaning agents is not possible. We recommend using the standard dismantling wedges for this. You can find this under item no..: ST_TUN044. The wedges are made of plastic and are ideally suited for dismantling the currently installed emblems / rings.